Privacy Policy

Last Updated: September 14, 2026

This Privacy Policy explains how Moe AI Limited ("Moe AI," "Moescape," "we," "us," or "our") collects, uses, discloses, stores, and otherwise processes personal information when you access or use the Moescape.ai website, mobile applications, AI chat and roleplay services, image and media generation tools, creator features, communities, and other products and services that link to this Privacy Policy (collectively, the "Service").

By accessing or using the Service, you acknowledge that your information will be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

For purposes of applicable data protection laws, the entity responsible for your personal information is:

Moe AI Limited OFFICE 5, 8/F, MEGA CUBE 8 WANG KWONG ROAD KLN BAY, KOWLOON, HONG KONG

Email: [email protected]

1. Definitions

For purposes of this Privacy Policy:

"Personal information" or "personal data" means information that identifies, relates to, describes, or can reasonably be linked with an identified or identifiable individual, or information otherwise protected as personal information or personal data under applicable law.

"User Content" means content submitted, uploaded, generated, created, shared, or otherwise made available through the Service, including chat messages, prompts, characters, scenarios, images, videos, audio, model files, captions, comments, posts, profile information, and other content.

"AI Services" means features of the Service that use artificial intelligence or machine-learning technologies, including AI chat, roleplay, image generation, video generation, voice or audio features, content recommendations, search, and content moderation.

2. Information We Collect

The information we collect depends on how you interact with the Service, which features you use, your device settings, and the permissions you grant.

2.1 Account and Contact Information

When you create, access, or manage an account, we may collect information such as:

  • Email address;
  • Phone number;
  • Username and display name;
  • Password or authentication credentials;
  • User ID or other account identifiers;
  • Profile photo or avatar;
  • Profile biography or description;
  • Account preferences and settings;
  • Language and regional preferences;
  • Age or date-of-birth information where requested for age verification, age gating, or compliance purposes;
  • Communication preferences; and
  • Information you provide when contacting customer support.

Certain information may be required in order to create or maintain an account, while other profile information is optional.

2.2 User Content, Prompts, and AI Communications

When you use Moescape's AI, roleplay, creator, or community features, we collect and process the content you provide and the content generated in response.

This may include:

  • Chat messages and roleplay conversations;
  • Prompts and instructions submitted to AI models;
  • AI-generated responses;
  • Character definitions, character descriptions, personalities, memories, scenarios, and world information;
  • Image-generation prompts;
  • Images that you upload or generate;
  • Video-generation prompts and generated videos;
  • Audio or voice inputs and generated audio where voice features are available;
  • Model, LoRA, or other AI-related files you upload;
  • Posts, comments, captions, tags, ratings, likes, or other community interactions;
  • Feedback on AI-generated content;
  • Content reports and moderation appeals; and
  • Metadata associated with User Content, such as creation time, model used, generation settings, or content visibility.

We process this information in order to provide the AI features you request, maintain conversation context and memories, generate requested content, personalize the Service, enforce our rules, prevent abuse, troubleshoot problems, and improve the quality and reliability of the Service.

AI Processing

To provide certain AI features, your prompts, messages, uploaded content, and related information may be processed using models operated by us or by third-party AI infrastructure or model providers acting as service providers to us.

For example, when you select or use a particular AI model, portions of your prompt, conversation context, or other relevant input may need to be transmitted to the infrastructure that operates that model so that a response can be generated.

We seek to limit the information provided to service providers to information reasonably necessary to provide the applicable feature.

You should not submit highly sensitive personal information about yourself or another person through prompts, chats, character descriptions, or other User Content unless it is necessary for your use of the Service.

2.3 Public and Shared User Content

Some features allow you to publish or share content with other users or make content publicly accessible.

Public or shared information may include:

  • Username and profile;
  • Profile images;
  • Public characters or bots;
  • Public scenarios;
  • Images or other generated media;
  • Posts and comments;
  • Likes, ratings, or other interactions;
  • Creator information; and
  • Other information you choose to make public.

Information you make public may be viewed, copied, downloaded, indexed, screenshotted, shared, or otherwise used by other people. We generally cannot control what other users do with information after you choose to make it publicly available.

Private chats are not made publicly visible merely because you use the Service. However, they may be processed as necessary to provide the Service, perform moderation and safety functions, investigate abuse, comply with law, and maintain our systems.

2.4 Purchase, Subscription, and Transaction Information

If you purchase subscriptions, virtual credits, digital items, or other paid products, we may collect information relating to your transaction, including:

  • Products or subscriptions purchased;
  • Subscription level;
  • Subscription start and expiration dates;
  • Renewal status;
  • Credit balances and credit usage;
  • Transaction amount;
  • Currency;
  • Purchase date;
  • Order or transaction identifiers;
  • Refunds or chargebacks;
  • Billing country or region;
  • Tax information where required;
  • Payment status; and
  • Information used to detect payment fraud or abuse.

Payments may be processed by third parties such as Apple, Google, payment processors, banks, or other payment platforms.

When payment is processed by a third party, that provider may collect your payment card number, bank information, billing address, or other financial information directly. We generally receive transaction-related information necessary to confirm your purchase but do not receive or store your complete payment card number when the transaction is processed entirely by a third-party payment provider.

2.5 Device and Technical Information

When you access the Service, we may automatically collect information about your device, browser, application, and connection.

This may include:

  • Internet Protocol (IP) address;
  • Device type;
  • Device manufacturer and model;
  • Operating system and operating-system version;
  • Browser type and version;
  • Application version;
  • Device identifiers;
  • Advertising or attribution identifiers where permitted;
  • Language settings;
  • Time zone;
  • Screen size or resolution;
  • Internet service provider;
  • Mobile network information;
  • General geographic location derived from IP address;
  • Referring URL or source;
  • App installation source;
  • Authentication information;
  • Cookie identifiers;
  • Session identifiers; and
  • Other technical information necessary to operate, secure, or troubleshoot the Service.

We use this information for purposes such as maintaining sessions, preventing fraud, detecting abuse, diagnosing technical issues, protecting accounts, understanding device compatibility, and operating the Service.

2.6 Usage and Activity Information

We may collect information about how you interact with the Service, including:

  • Pages or screens viewed;
  • Features used;
  • Buttons or links clicked;
  • Searches;
  • Characters, models, or content viewed or interacted with;
  • AI models or generation features used;
  • Number and duration of sessions;
  • Approximate session duration;
  • Dates and times of access;
  • Subscription and credit feature usage;
  • Content engagement;
  • Referral information;
  • App installations and opens;
  • Notification interactions;
  • Error events;
  • Performance information; and
  • Other interactions with the Service.

We may use this information to understand how the Service is used, improve features and performance, analyze user retention and engagement, detect technical problems, prevent abuse, and develop new features.

2.7 Crash, Diagnostic, and Performance Data

Our applications and service providers may automatically collect diagnostic information when an error or performance issue occurs.

This may include:

  • Crash logs;
  • Error messages;
  • Application state at the time of an error;
  • Device and operating-system information;
  • Network performance;
  • App responsiveness;
  • Memory or processing information; and
  • Technical identifiers associated with the event.

We use this information to identify bugs, improve stability, troubleshoot problems, and improve application performance.

2.8 Camera, Photos, Videos, Files, and Media

Certain Moescape features may allow you to upload, create, modify, or share media.

With your permission, the application may request access to:

  • Your camera;
  • Your photo or media library;
  • Files stored on your device; or
  • Other media you choose to upload.

We use access to these resources only to provide features that require them, such as uploading a profile image, uploading reference images, generating or editing media, or sharing User Content.

Depending on your operating system, you may be able to grant access to selected photos rather than your entire media library.

You can generally revoke these permissions through your device settings. Some features may stop working if the necessary permission is disabled.

2.9 Microphone and Audio

If you use features that require voice or audio input, the application may request permission to use your microphone.

Audio may be processed in order to:

  • Record or transmit voice input;
  • Convert speech to text;
  • Provide voice-based AI interactions;
  • Generate audio responses; or
  • Provide another audio feature that you specifically request.

Microphone access is subject to your device permission settings and is not required for ordinary text-based use of the Service.

2.10 Location Information

We may infer an approximate geographic location from your IP address for purposes such as fraud prevention, security, localization, regulatory compliance, analytics, and determining availability of features.

If a feature requires access to more precise device location information, we will request the applicable device permission before accessing that information.

You may disable device-level location permissions through your operating-system settings.

2.11 Push Notification Information

If you enable push notifications, we or our notification providers may process:

  • Device or push notification tokens;
  • Device identifiers;
  • Notification preferences;
  • Information about whether a notification was delivered, opened, or interacted with.

We may send notifications relating to:

  • Account activity;
  • Characters or creators you follow;
  • New content;
  • Service updates;
  • Product features;
  • Purchases or subscriptions;
  • Moderation activity;
  • Security notices; and
  • Promotional messages where permitted by law.

You can disable push notifications at any time through your device settings or applicable in-app settings.

2.12 Information from Social Login and Third-Party Authentication Providers

We may allow you to sign into the Service through third-party authentication or social platforms, such as Google, Facebook, Twitter/X, or other providers that we make available.

When you use a third-party login provider, we may receive information authorized by you and the provider, which may include:

  • Name;
  • Email address;
  • Profile image;
  • Third-party account identifier; and
  • Authentication information necessary to connect your account.

We do not automatically receive all information associated with your third-party account. The information we receive depends on the provider, your settings, and the permissions you authorize.

2.13 Customer Support and Communications

If you contact us, submit a support ticket, report content, appeal a moderation decision, participate in a survey, or otherwise communicate with us, we may collect:

  • Your contact information;
  • Your account information;
  • The content of your communication;
  • Attachments;
  • Screenshots;
  • Technical information relevant to your request; and
  • Our communications with you.

We use this information to investigate and respond to your request, provide support, improve the Service, and maintain records where reasonably necessary.

2.14 Information from Third Parties

We may receive information about you from third parties, including:

  • Authentication providers;
  • App stores;
  • Payment processors;
  • Analytics providers;
  • Advertising and attribution providers;
  • Fraud-prevention providers;
  • Cloud and infrastructure providers;
  • Affiliates;
  • Business partners; and
  • Other users who report content or accounts.

The information received depends on the nature of our relationship with the third party and your interaction with their services.

3. How We Use Personal Information

We may use personal information for the following purposes.

Providing the Service

We use information to:

  • Create and manage accounts;
  • Authenticate users;
  • Provide AI chat and roleplay features;
  • Generate images, videos, audio, and other AI content;
  • Maintain conversation context and requested memory features;
  • Provide creator and community features;
  • Process purchases and subscriptions;
  • Manage virtual credits;
  • Store and display User Content;
  • Provide search and recommendations; and
  • Provide other functionality requested by users.

Personalization

We may use information about your preferences and interactions to customize your experience, including recommending characters, content, models, or features that may be relevant to you.

Safety, Trust, and Content Moderation

We may process User Content, account information, and usage information to:

  • Enforce our Terms of Service and content policies;
  • Identify prohibited or harmful content;
  • Detect spam, scams, automated abuse, or malicious behavior;
  • Protect minors;
  • Investigate user reports;
  • Prevent fraud;
  • Detect attempts to bypass safety systems;
  • Protect users and our Service; and
  • Comply with legal obligations.

We may use automated systems, including machine-learning classifiers and other moderation technologies, to assist with these activities.

Content flagged by automated systems or user reports may, where appropriate, be reviewed by authorized personnel or service providers.

Product Improvement

We may analyze how users interact with our Service to:

  • Improve existing features;
  • Develop new features;
  • Improve recommendation systems;
  • Evaluate AI response quality;
  • Measure reliability and performance;
  • Identify bugs;
  • Evaluate safety systems; and
  • Understand overall usage trends.

Where appropriate, we may use aggregated or de-identified information for analytics, research, business planning, and Service improvement.

Communications

We may use your information to send:

  • Service announcements;
  • Security alerts;
  • Account notices;
  • Purchase and subscription notices;
  • Support responses;
  • Product updates;
  • Push notifications; and
  • Marketing communications where permitted by law.

You may opt out of promotional emails using the unsubscribe mechanism included in those messages. You may disable push notifications through your device settings.

We may continue to send non-promotional communications that are necessary to operate your account or provide the Service.

Analytics and Measurement

We use information to understand:

  • How users discover the Service;
  • How users use the Service;
  • Which features are popular;
  • Application performance;
  • User retention and engagement;
  • Conversion and purchase activity; and
  • Effectiveness of product and marketing efforts.

Fraud Prevention and Security

We may use information to:

  • Verify accounts;
  • Protect account credentials;
  • Prevent unauthorized access;
  • Detect fraudulent payments;
  • Prevent bots and automated abuse;
  • Protect our infrastructure;
  • Investigate suspicious activity; and
  • Maintain the integrity of the Service.

Legal and Compliance Purposes

We may use information where reasonably necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests;
  • Establish or defend legal claims;
  • Enforce agreements;
  • Conduct audits;
  • Maintain required business records; and
  • Protect our rights, property, users, employees, or others.

Corporate Transactions

We may use or disclose information in connection with a potential or completed merger, financing, acquisition, investment, restructuring, bankruptcy, sale of assets, or similar corporate transaction.

4. AI, Automated Systems, and Content Moderation

Moescape is an AI-based Service. As a result, processing User Content is necessary to provide many features of the Service.

When you interact with an AI character, generation model, or other AI feature, the Service may automatically process:

  • Your prompt;
  • Relevant previous messages;
  • Character or scenario information;
  • Memory or context associated with the conversation;
  • Model settings;
  • Safety classifications; and
  • Other information necessary to generate the requested output.

AI-generated outputs may be inaccurate, unexpected, or inconsistent. Users should not rely on AI-generated content as professional medical, legal, financial, or other professional advice.

We may also use automated systems to classify or moderate content and detect violations of our policies. Automated systems are not perfect and may produce false positives or false negatives.

Where appropriate, users may be able to report content or request review of certain moderation actions.

5. How We Share Personal Information

We may disclose personal information to the following categories of recipients.

5.1 Service Providers

We may provide information to companies that perform services on our behalf, including providers of:

  • Cloud hosting;
  • Data storage;
  • AI inference and model infrastructure;
  • Image, video, or audio generation;
  • Content moderation;
  • Security;
  • Fraud detection;
  • Analytics;
  • Crash reporting;
  • Customer support;
  • Email;
  • Push notifications;
  • Payment processing;
  • App distribution;
  • Marketing attribution; and
  • Other infrastructure necessary to operate the Service.

These providers may process information only as permitted by their relationship with us and applicable law.

5.2 AI and Infrastructure Providers

To provide certain AI functionality, we may transmit prompts, conversation context, uploaded media, or other necessary information to third-party AI or infrastructure providers.

The specific provider used may vary depending on the feature, AI model selected, system availability, or other operational considerations.

5.3 App Stores and Payment Providers

Purchases made through mobile applications may be processed by the applicable app store, such as Apple or Google.

Web purchases may be processed by payment processors or other financial service providers.

These companies process information according to their own privacy policies in addition to acting as providers involved in your transaction.

5.4 Other Users and the Public

If you publish content or make content publicly accessible through the Service, other users and members of the public may be able to view that information.

Information displayed publicly may include your username, profile, User Content, creator activity, and interactions that you choose to make public.

5.5 Affiliates

We may disclose information to companies that control, are controlled by, or are under common control with Moe AI Limited where necessary to operate the Service or conduct legitimate business activities.

5.6 Legal and Safety Disclosures

We may disclose information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, or legal process;
  • Respond to a subpoena, court order, warrant, or lawful government request;
  • Enforce our Terms or policies;
  • Investigate fraud, abuse, security incidents, or illegal activity;
  • Protect the rights or safety of Moe AI Limited, our users, or others; or
  • Establish, exercise, or defend legal claims.

5.7 Business Transfers

If Moe AI Limited or any relevant part of our business is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

5.8 With Your Direction or Consent

We may disclose information to third parties where you direct us to do so or otherwise provide consent.

6. Advertising and Attribution

We may use advertising, attribution, or measurement technologies to understand how users discover Moescape and to measure the performance of advertising campaigns.

Depending on the platform and your device settings, these technologies may process information such as:

  • Device identifiers;
  • Advertising identifiers;
  • IP address;
  • App installation or referral source;
  • Campaign identifiers;
  • App opens;
  • Website visits; and
  • Purchase or conversion events.

We do not sell personal information in exchange for money.

However, certain privacy laws may define some disclosures involving advertising or cross-context behavioral advertising technologies as a "sale," "sharing," or "targeted advertising" even when no money is exchanged.

Where required by applicable law, we will provide mechanisms for users to exercise applicable opt-out rights.

7. Cookies and Similar Technologies

We use cookies and similar technologies such as pixels, software development kits ("SDKs"), local storage, device identifiers, and similar technologies.

These technologies may be used to:

  • Keep you signed in;
  • Remember your preferences;
  • Authenticate sessions;
  • Maintain security;
  • Understand Service usage;
  • Diagnose problems;
  • Measure performance;
  • Prevent fraud;
  • Measure advertising campaigns; and
  • Improve the Service.

Strictly Necessary Technologies

These technologies are required for core functions such as authentication, account security, session management, and processing requested functionality.

Functional Technologies

These technologies remember preferences and provide enhanced functionality.

Analytics Technologies

These technologies help us understand traffic, usage, and performance.

Advertising and Attribution Technologies

Where used, these technologies help measure advertising effectiveness, referral sources, conversions, or campaign performance.

Browser users may be able to control cookies using browser settings. Mobile users may have additional controls through their device operating system.

Blocking certain cookies or technologies may prevent portions of the Service from functioning correctly.

8. Analytics

We may use third-party analytics and diagnostic services to understand and improve the Service.

These may include services such as Google Analytics and Firebase, as well as other analytics, performance, attribution, or crash-reporting providers.

These services may process information such as device identifiers, IP addresses, session information, feature usage, performance data, and application events.

Google's privacy practices are described at:

https://policies.google.com/privacy

Information concerning Google's use of information from sites and applications that use its services is available at:

https://policies.google.com/technologies/partner-sites

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, comply with legal requirements, resolve disputes, protect users, prevent fraud, maintain security, and enforce our agreements.

Retention periods vary depending on the type of information and why it is processed.

For example:

  • Account information may generally be retained while your account remains active;
  • User Content may be retained while associated with your account or until it is deleted, subject to technical and legal limitations;
  • Transaction records may be retained as required for accounting, tax, fraud-prevention, or legal purposes;
  • Safety and moderation records may be retained where reasonably necessary to prevent repeated abuse or protect the Service;
  • Support communications may be retained for customer-service, dispute, security, and legal purposes;
  • Usage and diagnostic data may be retained for analytics and system-security purposes; and
  • Deleted information may remain temporarily in backups or disaster-recovery systems before being overwritten.

We may retain information for longer where required by law, subject to a legal preservation obligation, necessary to establish or defend legal claims, or necessary to prevent fraud or abuse.

We may retain aggregated or de-identified information that can no longer reasonably identify you.

10. Account and Content Deletion

Where available, you may delete certain content through the Service or request deletion of your account.

You may also contact us at [email protected] to request deletion of personal information.

Deleting your account may result in loss of access to your User Content, subscriptions, virtual credits, settings, or other account information.

Certain information may continue to be retained after deletion where permitted or required for legal, security, fraud-prevention, dispute-resolution, or other legitimate purposes.

Content previously made public or copied by other users may continue to exist outside our systems even after you delete your account or the original content.

11. International Transfers

Moe AI Limited is located in Hong Kong, and our Service operates internationally.

Your personal information may therefore be processed in Hong Kong, the United States, or other countries where we, our affiliates, or our service providers operate.

These countries may have privacy and data protection laws that differ from those in your country.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information, which may include contractual protections or other recognized transfer mechanisms.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, disclosure, or misuse.

However, no Internet transmission, computer system, storage system, or security method is completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

13. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Obtain information about how we process your information;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Request restriction of processing;
  • Object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Request portability of certain information;
  • Opt out of certain targeted advertising, sale, or sharing activities where applicable;
  • Appeal certain privacy-request decisions where applicable; and
  • File a complaint with a relevant privacy or data protection authority.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact:

[email protected]

We may request information reasonably necessary to verify your identity before completing a request.

We will respond within the period required by applicable law.

14. European Economic Area and United Kingdom

If the GDPR or UK GDPR applies to our processing of your personal information, our legal bases may include:

Performance of a Contract

We process information where necessary to provide the Service you requested, maintain your account, process transactions, or otherwise perform our agreement with you.

Legitimate Interests

We may process information where necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights.

Examples include:

  • Improving and securing the Service;
  • Detecting fraud and abuse;
  • Understanding Service usage;
  • Developing new functionality;
  • Maintaining platform integrity; and
  • Protecting our legal rights.

Consent

We rely on consent where required, including for certain device permissions, optional communications, cookies, or other processing.

You may withdraw consent at any time, although withdrawal does not affect processing that occurred before your withdrawal.

Legal Obligations

We may process information where necessary to comply with legal obligations applicable to us.

Vital Interests

In limited circumstances, we may process information where necessary to protect the vital interests of an individual.

GDPR and UK GDPR Rights

Where applicable, you may have rights to:

  • Access your personal data;
  • Correct your personal data;
  • Delete your personal data;
  • Restrict processing;
  • Object to processing;
  • Receive certain personal data in a portable format;
  • Withdraw consent; and
  • Lodge a complaint with an appropriate supervisory authority.

To exercise these rights, email [email protected].

15. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on applicable law, these rights may include:

  • Knowing or accessing the categories and specific pieces of personal information collected;
  • Knowing the categories of sources from which personal information was collected;
  • Knowing the purposes for which personal information is collected or disclosed;
  • Knowing categories of third parties receiving personal information;
  • Correcting inaccurate information;
  • Deleting certain information;
  • Obtaining a portable copy of information;
  • Opting out of certain sales, sharing, or targeted advertising;
  • Limiting certain uses of sensitive personal information where applicable; and
  • Appealing a decision concerning a privacy request.

We will not unlawfully discriminate against you for exercising rights available under applicable privacy law.

To submit a request, email [email protected].

16. California Privacy Information

California residents may have privacy rights under California law, subject to applicability requirements and legal exceptions.

If applicable, California residents may request information regarding categories of personal information we collect, sources of that information, purposes for processing the information, categories of recipients, and certain disclosures of personal information.

California residents may also have rights to request access, correction, or deletion and to opt out of certain uses regarded as selling or sharing under California law.

California "Shine the Light"

California Civil Code Section 1798.83 may permit California residents with an established business relationship with us to request certain information regarding disclosure of personal information to third parties for their own direct marketing purposes.

Requests may be submitted to [email protected].

17. Mobile Device Privacy Controls

Your mobile operating system may provide privacy settings that allow you to control access to information such as:

  • Photos and media;
  • Camera;
  • Microphone;
  • Location;
  • Notifications;
  • Advertising identifiers; and
  • Tracking permissions.

You can manage these permissions through your iOS or Android device settings.

Disabling a permission may prevent features requiring that permission from functioning.

Where required by the operating system or applicable law, we will request your permission before accessing protected device resources.

18. Do Not Track and Global Privacy Signals

Some browsers provide a "Do Not Track" setting. There is currently no universally accepted standard for responding to all Do Not Track signals.

Where required by applicable law, we may recognize legally required browser-based opt-out preference signals, such as certain Global Privacy Control signals, for processing covered by those laws.

19. Children's Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child under 13 has provided personal information to us, please contact us at [email protected].

If we determine that we have knowingly collected personal information from a child below the applicable minimum age without required parental authorization, we will take reasonable steps to delete the information.

In jurisdictions where a higher age of digital consent applies, we may require parental or guardian authorization before relying on consent to process personal information.

We may use age-related information and automated safety systems to help apply age-appropriate experiences, content restrictions, and safety measures.

20. Third-Party Websites and Services

The Service may contain links to websites, applications, or services operated by third parties.

This Privacy Policy does not govern third-party services.

We are not responsible for the privacy, security, or data-handling practices of third parties. We encourage you to review the privacy policies of third-party services before providing them with personal information.

21. Business Customers and Third-Party Content

Certain models, tools, integrations, or content available through Moescape may be provided by third parties.

When you intentionally interact with a third-party service or integration, additional privacy terms may apply.

Where Moe AI Limited merely processes information on behalf of another organization under a separate agreement, that organization's privacy policy may govern the applicable processing.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our Service;
  • Our data practices;
  • Our technology;
  • Applicable law;
  • Service providers; or
  • Other operational requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by law or where changes are material, we may also provide notice through the Service, by email, through the application, or by another appropriate method.

Your continued use of the Service after an updated Privacy Policy becomes effective is subject to the updated Privacy Policy.

23. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right, you may contact:

Moe AI Limited OFFICE 5, 8/F, MEGA CUBE 8 WANG KWONG ROAD KLN BAY, KOWLOON, HONG KONG

Email: [email protected]